Contact

Use the form below and we'll get back to you. We answer everything, usually within one business day.

Before you write

If it's about an order, include your order number — it saves a round trip. If something arrived faulty or wrong, attach a photo and we can sort it out in one message instead of three.

Questions we can answer quickly

• Where's my order? Check the tracking link in your dispatch email first. If it hasn't updated in five business days, tell us and we'll chase the carrier.
• How long will delivery take? Current dispatch and delivery times are on the Shipping page.
• Something's faulty or wrong. See Returns & Refunds — short version: send a photo and your order number and we'll replace it or refund it.
• Can I change my order or address? Yes, if it hasn't been dispatched. Tell us straight away.
• Will this product work for me? Ask. We'd rather spend two minutes telling you it's not right than have you return it.

Business details

Jarrlot
Email: hello@jarrlot.com
Web: jarrlot.com

Before launch: add the ABN and a business postal address here. Shopify requires both in the Contact Information policy, and buyers look for them before they pay. A PO Box is fine for the postal address.