Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
These rights are not limited by any time period stated on this page. Nothing written here reduces them.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged in transit, or isn't what you ordered, contact us with your order number and a photo of the problem. We will replace it or refund it — your choice. Where an item needs to come back to us, we cover the return postage. There is no time limit on your consumer guarantee rights.
Change of mind
You can return an unused item in its original, unopened packaging within 30 days of delivery for a refund of the purchase price. Return postage for change of mind is at your cost, and the original delivery charge isn't refunded on a change-of-mind return.
This is offered in addition to your legal rights, not instead of them. For hygiene reasons we can't accept change-of-mind returns on personal care items once the seal is broken.
Cancelling an order
Get in touch as soon as you can. If the order hasn't been dispatched we'll cancel it and refund you in full.
Order hasn't arrived
If tracking hasn't updated for five business days, or your order is past the delivery window on the Shipping page, contact us. We'll chase the carrier and, if it can't be found, replace or refund it. A parcel lost in transit is our problem, not yours.
How refunds are paid
Refunds go back to the original payment method. Depending on your bank, it can take a few business days to appear after we process it.
How to reach us
Use the contact form and include your order number.